Know Where to Grow Your Service Footprint Using Data-Driven Intelligence

Smarter Services^TM  Webinar with Service Council and Pye-Barker Fire & Safety

According to the Service Council’s 2021 Service Leader’s Agenda survey (150+ Service Executive respondents), the leading priority and metric for 2021 was “Service Revenue.” Previously, the leading responses have focused on operational cost and customer experience initiatives (#1 and #2 for the last 4 years). Today’s emphasis on Service Revenue signals 2021 as a year of growth, following 2020 being a year of survival and business continuity, with many executives citing the inability to “cut their way to growth” by focusing on operational cost reduction efforts.

So where are service executives turning for service revenue growth?

• Advisory Services & Consultation (aided by Subject Matter Expert accessibility)
• Information Accessibility (aided by Internet of Things – IoT, Artificial Intelligence – AI and other Customer Data inputs/outputs)
• Service Parts (aided by Circular Economy – Reverse Logistics → Refurbishment → Redistribution)
• Customer & Market Share Growth (aided by Customer Retention/Expansion – up-sell/cross-sell, New Customer Growth – multi-vendor services: the servicing of competitor’s products)

Register to watch our on-demand webinar as we deepen the conversation about how winning teams can use data to build an Intelligent Service Revenue Enterprise. We’ll be joined by industry veteran Nick White and Convex CEO Charlie Warren, who will share how Pye-Barker Fire & Safety is using property-centric data and insights to drive revenue growth from both new and existing customers.