Privacy Policy

LAST UPDATED May 2023

This privacy policy (this “Privacy Policy”) explains how Convex Labs Inc. (“Convex”, “we”, “our” or “us”) collects, uses and discloses information related to the Convex website currently located at https://www.convex.com/ and https://convexlabs.io (the “Website”), applications, products, services, tools and features, including our Atlas product (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, job applicant, representative of a company with whom we do business, or another individual whose information we have collected pursuant to this Privacy Policy. By accessing or using our Services, you confirm that you have read, understood and agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, do not access or use the Services.

ACCEPTANCE OF TERMS

The Services can only be accessed and used subject to this Convex Privacy Policy. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE SERVICES, YOU ACCEPT ALL OF THE TERMS AND CONDITIONS OF THE CONVEX PRIVACY POLICY AND REPRESENT TO US THAT YOU ARE 18 YEARS OF AGE OR OLDER AND ARE LEGALLY COMPETENT TO ENTER INTO AND AGREE TO THE TERMS AND CONDITIONS OF THE PRIVACY POLICY. IF YOU DO NOT ACCEPT THE PRIVACY POLICY, THEN YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE SERVICES.

MODIFICATIONS OF PRIVACY POLICY

We may modify or update the Privacy Policy from time to time. It is your sole responsibility to check the Website from time to time to view any such changes in the Privacy Policy. When we change the Privacy Policy in a material manner, we will notify you by posting an announcement on our Website. Your continued use of the Services after any change constitutes your acceptance of the new Privacy Policy. If you do not agree to any of these terms or any future Privacy Policy, do not use or access (or continue to access) the Services.

INFORMATION WE COLLECT

We collect information that you provide us when using the Services, including:

  • Your name, email address, company information and other information you choose to include in communications with us, for example, when submitting information using the “Get in Touch” section on the Website; 
  • Your account login information, including password and other account credentials;
  • Additional information about representatives of companies that you choose to provide us; and
  • Your resume and other information that you provide when applying for employment with Convex.

You may elect not to provide information to us, but doing so may prevent you from using or accessing certain features of the Services.

We also automatically collect certain information about your interaction with the Services through the use of cookies and similar technologies, including:

  • IP address;
  • Unique device identifier;
  • Date and time stamps;
  • Location information; and 
  • Other information regarding your interaction with the Services, such as clickstream data.

Finally, we also collect certain information from outside sources, such as third parties that help us supplement the information you or others have provided, careers websites, references and publicly available sources. 

DO NOT TRACK

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and  Convex and the Website do not recognize DNT signals. To learn more about DNT signals, you can visit http://www.allaboutdnt.com/.

USE OF INFORMATION

The information we collect is used in the following ways:

  • to respond to your messages and otherwise communicate with you;
  • to register you for events;
  • to evaluate your candidacy and process your application for employment; 
  • to provide, improve and support our products and services, including the Website;
  • for internal business analysis or other business purposes consistent with our mission; 
  • to tailor features and content to you; 
  • to run analytics and better understand user interaction with the Services; and 
  • to carry out other purposes that are disclosed to you via the Services.

DISCLOSURES AND TRANSFERS OF INFORMATION

We may need to disclose information about you to in the ordinary course of providing our services, as follows:

  • To our third party vendors and service providers who perform services on our behalf, such as those providing cloud storage, website hosting, analytics and other services;
  • With our affiliates or otherwise within our corporate group; 
  • When you request us to share certain information with third parties, such as through your use of social media widgets or login integrations;
  • If the disclosure is to a third party in connection with the sale, transfer, reorganization or similar business transaction involving some or all of Convex or its assets applicable to the Services, and any such acquirer or transferee will have the right to use and disclose such information subject to the terms of this Privacy Policy;
  • To comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries; 
  • To enforce any applicable terms of service and ensure the safety and security of Convex and/or its users; and
  • With professional advisors, such as auditors, law firms, or accounting firms. 

Prior to sharing information about you with others, agreements are made between Convex and such outside parties to whom we are transferring data to provide for the allowable use and security of the transferred information in accordance with this Privacy Policy and applicable law. If Convex becomes aware that any such outside party is improperly using or disclosing information about you, it will notify that outside party and request that it take reasonable steps to cease such use or disclosure.

CHILDREN’S PRIVACY

We do not seek or knowingly collect any information about children under 13 years of age. If we become aware that we have unknowingly collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a minor child who has provided us with information, you may contact us using the information below to request it be deleted.

CALIFORNIA RESIDENTS 

This section applies to you only if you are a California resident (“resident” or “residents”). For purposes of this section, references to “personal information” shall include “sensitive personal information,” as these terms are defined under the California Consumer Privacy Act (“CCPA”).

Processing of Personal Information

In the preceding 12 months, we collected and (where indicated below) disclosed for a business purpose the following categories of personal information and sensitive personal information (denoted by *) about residents:

CategoryCategories of Recipients
Identifiers such as name, address, telephone number, e-mail address and IP addressData analytics vendors, IT service management vendors, security vendors, and website hosting vendors, business customers
Personal information categories listed in the California Customer Records statute such as name, telephone number and employment informationData analytics vendors, IT service management vendors, security vendors, and website hosting vendors, business customers
Internet or other similar network activity such as information regarding a resident’s interaction with the ServicesData analytics vendors, IT service management vendors, security vendors, and website hosting vendors
Characteristics of protected classifications under California or federal law such as race, sex, age, and citizenshipBackground check vendors, IT service management vendors
Geolocation data such as a resident’s IP addressData analytics vendors, IT service management vendors, security vendors, and website hosting vendors
Professional or employment-related information such as a resident’s company name Data analytics vendors, IT service management vendors, security vendors, and website hosting vendors, business customers
Government Identifiers* such as social security number, driver’s license, state identification card, or passport number, information received from standard background checks (if applicable)Staffing and background check vendors, IT service management vendors, security vendors, and website hosting vendors
Racial or ethnic origin* IT service management vendors and security vendors
Account access credentials* such as a resident’s log-in to access the ServicesIT service management vendors, security vendors, and website hosting vendors
Precise geolocation data*Data analytics vendors, IT service management vendors, security vendors, and website hosting vendors

The specific business or commercial purposes for which we collect and disclose your personal information and the categories of sources from which we collect your personal information are described in the “Information we Collect” and “Use of Information” sections above. We only use and disclose sensitive personal information for the purposes specified in the CCPA.  

Selling and Sharing of Personal Information 

We do not have actual knowledge that we “sell” or “share” (as those terms are defined under the CCPA and used throughout this section) personal information of residents under 16 years of age. We do not share and have not shared personal information about residents in the past 12 months. However, we do sell certain categories of personal information and, in the preceding 12 months, we have sold the following categories of personal information about residents to our business customers in the course of providing our Services to those customers:

  • Identifiers such as name, address, telephone number, and email address;
  • Personal information categories listed in the California Customer Records statute such as name, telephone number and employment information;

Retention of Personal Information 

We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Policy. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.

YOUR RIGHTS 

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. 

  • Right to Access/Know. You may have a right to request that we confirm whether we process information about you and give you access to that information. You may also have a right to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you have a right to request the following information about our collection, use and disclosure of your information over the prior 12 months:
    • categories of information about you we have collected, disclosed for a business purpose, and sold; 
    • categories of sources from which we collected information about you; 
    • the business or commercial purposes for collecting and selling information about you; 
    • categories of third parties to whom the information about you was disclosed for a business purpose or sold; and 
    • specific pieces of information about you we have collected.  
  • Right to Delete. You may have a right to request that we delete information we maintain about you. 
  • Right to Correct. You may have a right to request that we correct inaccurate information we maintain about you.
  • Right to Opt-Out of Selling. You have a right to opt-out of the “sale” of your information (as the term is defined under applicable law). To exercise this right, please use the following form: Do Not Sell My Personal Information. For information on how we process opt-out preference signals, see the “Do Not Track” section above.

You may exercise any of these rights by contacting us using the information provided below.  We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth, before providing a substantive response to the request. Depending on your location, you may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. 

In addition, where applicable, we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfill your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal. 

SECURITY

Please be aware that, despite our reasonable efforts to protect your information, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. 

CONTACTING US

If you have any questions or requests with respect to this Privacy Policy, please contact us at support@convexlabs.io, (408) 692-0852 (9am-5pm PT M-F)or through the following link: https://www.convex.com/request-removal/.

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